Online Courses Refund Policy

Customers may request a refund, less any shipping costs, within 24 hours of purchase, provided that they have spent less than 1 hour within the online study materials and have not accessed the Simulate Your Exam feature. Refunds will not be granted for failure to complete study materials. Access to online study materials will be terminated upon request of a refund.

Refunds may be requested by calling Customer Service at 800-586-2253 or emailing Customer Service at customer.service@examfx.com. Any physical materials included in the purchase must be returned to ExamFX in original, unused condition. Refunds will not be issued for any portion of the purchase if physical materials have been torn, marked, highlighted, marred or have any other signs of use. Physical materials must be postmarked within 10 calendar days of the date that the refund is requested and will be subject to a $20.00 restocking fee.